We make business improvement software to help you get the job done.

Through SaaS products and custom built web applications, we have been helping businesses improve performance through software since 2013.

Our Products

About Us

4thportal is a software development company based on the Gold Coast, Australia. We were founded in 2013 by Daniel Baylis, and have supported over 75,000 users for some of the world's leading brands.

Until 2018, we were known only by our flagship product name, UltimateCSR. Since its acquisition by Concentrix, we've taken up the challenge of creating multiple new products to help our clients solve different challenges.

Take a look around. See what you can find. We may have a product or article just for you.

We are 4thportal.



Performance System

Fire up performance and unlock employee potential with performance improvement and management tools to support the full employee lifecycle.


Knowledge Management

Uplook empowers your agents to quickly access and deliver the correct information to your customers. Faster transactions. Higher CSAT.


Product Planning & Project Management

SpecFuse helps you define your product and strategy, capture your ideas, develop specifications, and manage your software project as you bring your product to life.


Contact Center Management System

UltimateCSR was a contact center management application that we ran as a SaaS service from 2013-2018. It supported many aspects of contact center operations. In 2018, it was acquired by Concentrix.


Jasmine brings her background as an Industrial Engineer and Business Analyst to the team, along with a passion for building modern web applications that are easy for new users to understand and use.

She is heavily involved in our strategic discussions about new products, and product features, and which business problems we'll solve with each new project.

Product Strategy Quality Assurance User Experience Business Analysis


Daniel spent 10+ years as a Business Analyst before becoming a Developer, allowing him to bring a solid understanding of business challenges to the team.

He loves building software to improve business processes and make life easier for people.

Development Product Strategy Business Analysis