Enterprise applications
Enterprise SaaS.
Lightspeed Deployment.
Performance Focused. Passionately Developed. 4thPortal products elevate your operation — ready to run today.
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AI Voice Agent Platform
CSR-X
CSR-X is 4thPortal's AI voice agent platform, purpose-built to answer calls, resolve customer enquiries, and intelligently transfer conversations when a human is needed.
Powered by modern AI Voice Agents, CSR-X combines natural voice conversations with enterprise-grade speech recognition, large language models, and text-to-speech technology to deliver intelligent, human-like experiences over the phone.
Connect your existing systems through APIs and custom tools so AI agents can retrieve information, complete actions, and automate real business workflows. From appointment bookings and account enquiries to payments, self-service, and customer support, CSR-X continuously expands what your business can achieve over voice.
Powered by modern AI Voice Agents, CSR-X combines natural voice conversations with enterprise-grade speech recognition, large language models, and text-to-speech technology to deliver intelligent, human-like experiences over the phone.
Connect your existing systems through APIs and custom tools so AI agents can retrieve information, complete actions, and automate real business workflows. From appointment bookings and account enquiries to payments, self-service, and customer support, CSR-X continuously expands what your business can achieve over voice.
Visit csr-x.com
Contact Center Platform
CSRScape
CSRScape is 4thPortal's modern contact-center platform—built and operated by us, and trusted by teams worldwide across retail, services, property management, self-storage, and more.
OmniAI adds Conversational AI across voice, SMS, chat, and email, while the platform delivers what operators rely on every day: an omni-channel inbox, coaching and quality reviews, CSAT/surveys, performance dashboards, rosters and workforce planning, and a living knowledge base.
Secure, scalable, and fast to deploy, CSRScape offers sensible configuration to fit your business without a custom build. You get product velocity and weekly improvements—so your operation moves faster with less drag.
OmniAI adds Conversational AI across voice, SMS, chat, and email, while the platform delivers what operators rely on every day: an omni-channel inbox, coaching and quality reviews, CSAT/surveys, performance dashboards, rosters and workforce planning, and a living knowledge base.
Secure, scalable, and fast to deploy, CSRScape offers sensible configuration to fit your business without a custom build. You get product velocity and weekly improvements—so your operation moves faster with less drag.
Visit csrscape.com
Customer Support Platform
SwiftDesk
SwiftDesk is 4thPortal's customer support platform built for teams that want one place to help customers across email, live chat, and SMS.
It unifies conversations in a shared inbox with multi-brand support, assignments, and live presence so teammates never collide. Launch a help center in minutes, publish searchable knowledge bases, and embed website widgets to start a chat or send a message. Accelerate replies with templates, tags, and smart rules, and connect to the tools you already use.
Fast to set up, easy to learn, and secure by design, SwiftDesk gives growing businesses the clarity and speed to support customers beautifully.
It unifies conversations in a shared inbox with multi-brand support, assignments, and live presence so teammates never collide. Launch a help center in minutes, publish searchable knowledge bases, and embed website widgets to start a chat or send a message. Accelerate replies with templates, tags, and smart rules, and connect to the tools you already use.
Fast to set up, easy to learn, and secure by design, SwiftDesk gives growing businesses the clarity and speed to support customers beautifully.
Contact Us
Start the conversation
Schedule a personalized demo to explore how CSRScape can transform your contact center operations and enhance customer support.