Enterprise SaaS.
Lightspeed Deployment.
AI-powered customer support software, built on the Gold Coast. We design, build and run intelligent software that helps businesses look after their customers. Performance focused. Passionately developed.
- Founded
- 2013
- AI agents
- 24/7
- Home
- Gold Coast
Platforms for exceptional customer experiences
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CSR-X
CSR-X is 4thPortal's AI-powered customer communications platform, built to handle enquiries across voice calls, live chat, SMS, and email. Intelligent AI agents engage customers, answer questions, resolve enquiries, and seamlessly connect with your team when human assistance is needed.
- AI agents
- Voice calls
- Live chat
- SMS
- API integrations
- Human handoff
CSRScape
CSRScape is 4thPortal's comprehensive contact center platform, bringing customer communications, team management, and operational performance together in one unified solution. From omnichannel conversations and Conversational AI to quality assurance and performance analytics, it gives teams the tools to deliver exceptional customer service.
- Omnichannel
- Conversational AI
- Quality assurance
- Coaching
- Workforce planning
- Analytics