Building the future of
customer support since 2013.
4thPortal is an Australian software company based on the Gold Coast, specialising in customer service technology that helps businesses connect with and support their customers. Every product we've built has taught us something, and shaped the one that came next.
- Founded
- 2013
- Products built
- 5
- Home
- Gold Coast
Founded by Daniel Baylis Our journey More than a decade of customer support software
- 2013Where it all began
UltimateCSR
AcquiredA contact center management system that gave operations teams the tools to drive performance, with KPI scorecards, coaching, quality management, knowledge base, workflow and voice of the customer analysis in one browser-based application. It supported 45,000 users across 70 contact centers in 14 countries.
- 2017Tools for software teams
SpecFuse
RetiredA product planning platform for software teams. SpecFuse helped teams define their product strategy, capture feature ideas, write detailed specifications and plan releases on roadmaps, with live progress dashboards and GitHub, Jira and Bugsnag integrations.
- 2019Modern customer support
SwiftDesk
RetiredOur first app for managing conversations with customers directly. SwiftDesk brought email, live chat and SMS together in a shared inbox, with team assignments, live presence, knowledge bases and website messaging widgets.
- 2021The complete contact center
CSRScape
LiveAn all-in-one contact center platform bringing customer conversations, team management and operational performance together, from conversational AI to quality assurance, coaching, workforce planning and analytics.
Visit csrscape.com - 2026The AI era
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CSR-X
LiveOur AI-powered customer communications platform. Intelligent AI agents handle voice calls, live chat, SMS and email, resolve enquiries, and hand off to your team when a person is needed. The successor to SwiftDesk.
Visit csr-x.com
Daniel Baylis
Daniel founded 4thPortal on the Gold Coast in 2013 and has led every product since, from UltimateCSR to CSR-X.
His focus has always been the same: building practical, high-performance software that helps customer service teams do their best work, and getting it into their hands fast.